Quality Policy

Since its establishment the Company has been oriented on innovations, safety and functional perfection of the supplied products.

Devotion to quality, total control over price policy, protection of the customer from technogenic risks and financial losses while installation and further operation of pipeline systems are the invariable principles of the Company.

The Company is focused on achievement of high-level performance in satisfying our customers’ needs.

Our services, system of operation and product quality control are oriented at successful work under every contract in order to save the customer’s budget and time.

Efficient cooperation and close partnership of the “Komplekt-Service” Company with production plants result in constant work over technical improvement of products in accordance with the international standards.

The company 13-year research shows that the cost of poor-quality equipment increases approximately 70% as compared to the initial price taking into consideration the cost of repair works, replacements and debugging while operating the equipment.

We ensure reliability and longevity of the products that we supply to our customers.

Quality criteria

Introduction of the quality principles start from defining the criteria for the evaluation of reliability and safety of the supplied equipment. Aside from GOST standard there exist peculiarities of every specific pipeline system that should also be considered. That is why the first thing the “Komplekt-Service” specialists do is agree with the customer upon criteria according to which the products should be chosen and delivered.

No Place for Defects

The “Komplekt-Service” Company tests all the products for correspondence to the set quality criteria. The equipment is tested in research lab on modern test benches. On the basis of the said research the defective components are eliminated. Only the products that completely comply with the individual criteria of reliability and safety are delivered to the customer.

Feedback

Data on test results is stored and used for further joint work with the production plants on increasing the production quality. During 13 years the “Komplekt-Servise” research lab tested hundreds of thousands of items. This allows us to compare the quality of items manufactured by various producers, monitor the dynamics of changes and produce recommendations on improvement of some parameters. Partner plants use this information to introduce changes in production process and to manufacture better product.

Common Technical Requirements

Similar understanding of quality criteria by the customer, the furnishing centre and the producer guarantees the reliability of the result. To achieve that, the “Komplekt-Service” Company works out together with the customer his individual Common Technical Requirements for the product and attaches them to the supply agreement. Then the Common Technical Requirements are agreed with the manufacturers in accordance with their real production abilities. This helps avoid the loss of time and effort on returning the products not corresponding to the quality criteria and also it increases responsibility of the producer.